Artemis International Technologies, Inc. (Artemis) was founded in 1995 and has become a leading information technology (IT) outsourcing partner, providing comprehensive technical support and solutions in the computer networking, information system, telephony, structured cabling, and Internet industries. Artemis provides businesses with the opportunity to capitalize on the advantages of a well-engineered information system by affording its clients with access to all the resources of a fully staffed technology support department on an as needed basis.
The Network Administrator will work in a team of highly skilled IT professionals and provide day to day support to customers in an efficiently structured, fast paced environment. The technician responds to incoming trouble calls in a queue or ticketing system and troubleshoot customers’ problems using existing tools and resolve or escalate appropriately in a consistently accurate, efficient, professional, and friendly manner. Technician will manage workflow and user communication for assigned tickets based on current process throughout duration of ticket lifecycle with general supervision by senior system engineers and department head.
Expected services will be mostly in the area of desktop, server and network troubleshooting but can also range from new system installation to server/network maintenance. Experience with Microsoft Server Operating Systems is a requirement, and Microsoft Exchange Server experience is preferred.
This position will also provide basic information systems management and technical services for multiple contract customers. Although services provided for each customer will vary, below outlines some of the anticipated responsibilities. Depending on the nature of the customer and the project, position may be working independently or as member of an engineering team and support staff.
Reports to the Department Head
Required Education/Experience
- Two (2) Years Minimum Experience in Technology Industry
- BS Degree – Preferred
- Tier 1 and 2 Helpdesk Experience a plus
- Excellent Oral and Written Communication Skills
- Microsoft Server 2003/2008
- Microsoft Exchange Server 2003/2007/2010 - Recommended
- Microsoft Terminal Server - Recommended
- Microsoft Operating Systems and Office Products
- Data Networking Design and Hardware Experience
- VoIP and/or Legacy Phone Systems Experience a plus
- Hardware Troubleshooting/Repair Experience
- Microsoft and/or other Industry Certifications a plus
Salary Range:
Negotiable depending on experience
Additional Benefits:
- Employee Health Insurance
- Employee Retirement Plan
- 2 Weeks Paid Vacation 1st Year – Depending on Experience and Position Offered
E-mail us today to get started on your future at jobs@artemisIT.com.
